Privacy Policy

Introduction

Agent Match (“Company” “We” “Us” “Our”) respects your privacy and is committed to protecting your personal information.

We know that you care how information about you is collected, used, and shared. We appreciate that you trust us with your information. This Privacy Policy (“Policy”) outlines the information we may collect about you or that you may provide to us and discloses our practices for collecting, using, retaining, and sharing your information. In addition, this Policy describes choices you may have to control your information and your privacy preferences. We will not use or share information except as specified in this Policy or as permitted by law.

We note that the Company operates in multiple states, and each state may have different laws governing how we may collect, use, and share your information. This Policy generally describes our practices, and it contains links to additional information about certain states in which we operate, which may not apply to you.

Application of Privacy Policy

This Policy applies to the use of our products, services, websites, devices, and online portals or mobile applications offered by us and our affiliates and the information collected by us or our service providers as described below.

This Policy applies to information collected:

• On our websites (each a “Website”).
• When you purchase or use our products and services.
• Through our mobile and desktop applications that you may download from our Website or other sources (our “apps”), which provide dedicated non-browser-based interaction between you and the Websites.
• When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this Policy.
• When we interact with you via phone calls, text messaging, chats, emails, webforms, or social media.
• When you sign up for giveaways, promotions, sweepstakes, or other marketing-related contests or entries.
• When we interact with you in person at trade shows, product displays, or other events and you provide personal information for follow up contact, product inquiries or for other marketing communications.

Please read this Policy carefully to understand our practices regarding your information and how we treat it. This Policy may change from time to time (see Policy Changes). Your continued use of this Website or our products and services after we make changes is understood as your acknowledgment of those changes, so please check the Policy periodically for updates.

Additional privacy disclosures may be provided that are specific to a product or service. In the event of any conflict between this Policy and any product- or service-specific privacy disclosures, the more specific disclosures will control with respect to that product or service.

In this Policy, “Personal Information” means information that directly identifies an individual (such as a name) or that is associated with an identified individual or can be used to identify a specific individual (such as a home or work address or phone numbers).

Information We Collect About You and How We Collect It

We collect Personal Information about you in connection with our products and services to provide our products and services to you, to help us improve and provide you with the best possible experience, and for marketing purposes (including but not limited to interest-based advertising). When using our Website or our products and services, you may be prompted to create an account which may store your name, mailing address, service address, email address, telephone number, credit card or other payment account information.

By providing us Personal Information, you agree that you are authorized to provide that information and accept this Policy and any supplementary privacy statement that may be relevant to you. If you do not agree with our practices, please do not register, subscribe, create an account, or otherwise interact with our products and services, Websites or mobile-device applications.

Information We Collect. We may collect several types of information about you including, for example:

• Personal Information such as your name and contact information or other identifying information, like your postal address, e-mail address, telephone number, credit and financial information, account numbers, billing and credit or payment history, demographic information, and geolocation data.
• Information that is about you but does not identify you such as, aggregated information and demographic information (which is referred to as “Non-Identifying Information”).
• Information about your internet connection including your IP address, the equipment you use to access our Website or other services, and usage details (which is referred to as “Usage Information”).
• For job applicants, we may also collect your education details, reference information, and employment history.

How We Collect Information. We may collect your information in one or more of the following ways:

• Directly from you through your interactions with us in person, via phone calls, text messaging, chats, emails, webforms, or social media and use of our products and services;
• When you subscribe to our marketing materials or use our products or services;
• Automatically as you navigate through our Website;
• From third parties or publicly available sources (e.g. social media services, forums, commercially available services); and
• When you apply for a job with us.

The information we collect from you on or through our Website or apps may include:

• Information that you provide by filling in forms including online registration forms, subscribing to or enrolling for our marketing materials, posting material, or requesting further services. We may also ask you for information when you enter a contest or promotion sponsored by us, and when you report a problem with our Website or provide online feedback on your experiences with our products/services.
• Records and copies of your correspondence (including email addresses), if you contact us.
• Your responses to satisfaction surveys that we might ask you to complete for research and information purposes.
• Details of transactions you carry out through our Website or apps, and of the fulfillment of your orders. You may be required to provide financial information before placing an order or making a purchase through our Website.

Information We Collect Through Automatic Data Collection Technologies

Like many websites and online services, we use “cookies” and other tracking technologies such as web beacons and pixel tabs (collectively “Automatic Data Collection Tools”) to personalize your use of our Website and to provide you with a better and faster user experience. We allow our service providers to utilize Automatic Data Collection Tools for analytic and marketing purposes. Some of the Automatic Data Collection Tools we use are associated with your customer account and others are not. We may use “session cookies” (cookies that last until you close your browser) or “persistent cookies” (cookies that last until you or your browser delete them).

We also automatically collect Usage Information and other technical information about how you use and navigate our Website, apps or other online services, such as your IP address, equipment you use to access online services (such as a browser or mobile device), time of your use, what features are used, how long you spend on our online services and other “clickstream” information.

If you are concerned about the use of Automatic Data Collection Tools, you may be able to direct your browser to reject cookies or to notify you and seek approval whenever a cookie is being sent. You may also delete a cookie manually through your browser or other programs. Note that some parts of our Website may not function properly or may not be available to you if you refuse to accept a cookie or choose to disable the acceptance of cookies.

Online behavioral advertising is automated, customized advertising that you see when using online services. Those ads are served to you based on inferences about your interests determined from data collected about you, whether by us or other parties. We do not control these third parties' tracking technologies or how they may be used. If you do not wish to participate in interest-based advertising, please contact us at contact@agentxmatch.com.

How We Use Your Information

We may use your information to market, advertise, or provide you products and services and to manage and support our business functions, as follows:

• To fulfill your requests for products or services and to service your account.
• To communicate with you or your authorized representative, including responding to your requests and questions, notifying you about changes that may affect your products and services, and sharing important information or alerts.
• For operational purposes including product and service development and delivery; managing our communications; marketing and advertising; analyzing and enhancing our products, services, Website and apps; ensuring the security of our networks and information systems; and performing accounting, auditing, invoicing, and collection activities.
• To personalize our service offerings and inform you of our products and services, including targeted offers and ads through our Website, third-party sites, and via email or text message.
• To comply with legal or regulatory requirements or with legal process including subpoenas, court orders or search warrants.
• To monitor and record communications we have with you to ensure quality service and meet regulatory and legal responsibilities.
• To investigate or prevent illegal activities, suspected fraud, or situations involving potential threats to physical safety.
• To enable your participation in programs, promotions, sweepstakes, contests, and special events if you choose to participate.
• In connection with a job application or inquiry for employment consideration; and data analytics.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Disclosure and Sharing of Your Information

We do not sell or rent your information, but we may share or disclose your information with our affiliates, service providers, or other third parties that work with us as described below.

Sharing Information with our Affiliates. We may share your information with our affiliates for purposes described in this Policy, including marketing products or services that may be of interest to you.

Sharing Information with Third Parties. We may share your information with our contractors and vendors that support products or services provided to you or that perform services for us. Those vendors are prohibited from using your information for any purpose other than to perform those services.

We may also share your information with other companies and entities where permitted or required by law, including:

• To a buyer or successor in the event of a merger, divestiture, restructuring, or other sale or transfer of Company assets.
• Complying with court orders, subpoenas, lawful discovery requests, and as otherwise authorized or required by law or regulation.
• Detecting and preventing fraud or other illegal or unauthorized activities.
• Ensuring proper operation and security of technology.
• Notifying or responding to a responsible governmental entity in emergency circumstances involving immediate danger of death or serious physical injury.

Your Choices and Privacy Controls

You can manage your privacy choices by sending us an email at contact@agentxmatch.com.

Communication Preferences. You may update your preferences to receive marketing offers and other information from us:

• Email: You can opt-out of marketing emails by following the unsubscribe links or instructions included in any marketing email.
• Text messages: You can opt-out of receiving text messages at any time by texting “STOP” to any message.
• Mobile applications: You may opt-out of receiving notifications through our mobile applications by disabling them through your device's Settings.
• Telemarketing: Ask to be removed from our consumer telemarketing lists by contacting us at contact@agentxmatch.com. You can also register with the National Do Not Call Registry at donotcall.gov.

Accessing and Correcting Your Information

You can review and change your Personal Information by emailing us at contact@agentxmatch.com.

Subject to applicable law, you may have rights to request access to, correct, or delete your Personal Information, or to object to certain processing of your Personal Information. Please understand that we may not be able to delete your Personal Information except by also deleting your account. We may not accommodate a request to change Personal Information if we believe that doing so would violate any law, legal requirement, or rights of another person.

How We Protect Your Information

Protecting your information is a top priority, and we have implemented physical, administrative, and technical safeguards and security measures we consider reasonable and appropriate to protect against the loss, misuse and alteration of Personal Information under our control. However, safeguards cannot prevent all loss, misuse or alteration of Personal Information, and we cannot guarantee the security of information we hold. In the event your information is compromised, we will notify you in the most expedient time reasonable under the circumstances and where required under law.

Data Storage, Retention and Disposal

The information we collect may be processed and stored in the United States or in other countries where we or our affiliates or service providers process our data. We will retain, use, and store your Personal Information as necessary to provide products and services to you; to comply with our business requirements and legal obligations; to mitigate and resolve disputes; and to enforce our agreements.

Phishing Emails

We will not send you an email asking you to reply by providing personal or account information or threaten to disconnect your services unless you provide us with any information about you. If you receive such an email, it may be an attempted identity theft scheme commonly called “phishing.” If you are concerned about clicking links in an email sent by us, manually input our Website address in your browser instead.

For more information about phishing, please visit the Federal Trade Commission's website at www.ftc.gov.

Children Under the Age of 13

Our Website is not intended for children under 13 years of age. We do not knowingly collect Personal Information from children under 13. If we learn we have collected or received Personal Information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at contact@agentxmatch.com.

Information for Nevada Residents

We comply with the requirements of Nevada privacy law. Nevada residents who wish to exercise their sale opt-out rights under Nevada Revised Statutes Chapter 603A may submit a request via email to contact@agentxmatch.com. However, please know we do not currently sell data triggering the statutory opt-out requirements.

Information for California Residents

California residents may contact us to understand their California privacy rights at contact@agentxmatch.com.

Information for Residents Outside the United States

Your Personal Information may be stored, transferred and processed in and to the United States and in other countries by us and/or service providers. By using our Website and providing Personal Information to us, you consent to the terms of this Policy and the collection, use, maintenance, transfer to and processing of your Personal Information in the United States or other countries or territories.

If you have questions or wish to obtain more information about the processing of your Personal Information, please send us an email to contact@agentxmatch.com. If you are a resident of the European Economic Area inquiring about your rights under the GDPR, please include “GDPR privacy rights request” in the subject line of your email.

Complaints and Contact Information

We are committed to working with consumers to obtain a fair and rapid resolution of any complaints or disputes about privacy. Please send us your questions or comments regarding our privacy practices by email at contact@agentxmatch.com. We will be happy to respond to your questions and comments.

Links to Other Sites

Our Website and mobile applications may contain links to other sites. Agent Match is not responsible for the privacy practices or the content of such websites. We recommend you carefully read the privacy policies of each site you visit.

Policy Changes

We reserve the right to make changes to this Policy from time to time without prior notice. If we modify this Policy, we will update the “Last modified” date at the top of this Policy. Your continued use of this Website after changes are made constitutes acceptance of those changes.